Frequently Asked Questions

  • General FAQ About How We Work

  • Websites FAQ

  • WordPress Websites

  • eCommerce Websites

  • Truly Managed™ WordPress Hosting

  • Truly Managed™ eCommerce

Are We A Good Match?

By far the most important question, this first one is a personal matter, so let’s get it out of the way. What are you looking for in a provider?

  • Someone to take directions from you and create something you already have? or
  • Someone who can do everything for you so you do not do very much work on the project? or
  • Someone with who will guide and educate along the way while we work together as a team?

If you’re looking for someone to simple take directions and create what you think works, what you’re really looking for is a contractor. There are a lot of cheap contractors on the web. This is not to say your wants and needs aren’t important, they absolutely are. But AllyOne is a consultative practice. We bring a couple decades’ worth of experience and use it toward making your business better. If you’re not interested in our advice, we may not be a good match.

If you’re looking for someone who can do everything for you so you do not have to do anything, that’s just not realistic. This is your business. You know more about it, and hold key information than anyone else. Sure, you can delegate simple tasks, but crucial business decisions are yours to make, and we’ll have to make a lot of those. If you’re not ready, willing, or capable of being involved in the project, I’m afraid we may not be a good match. In fact, I don’t think you’re ready for this.

If you’re looking for someone with who will guide and educate along the way while we work together as a team, read on.

Who do you usually work with?

We do not work with just anyone who is willing to pay. With more than twenty-five years of experience in entrepreneurship and design, and more than a decade of online marketing, AllyOne is a highly qualified, consultative practice. That is a good thing, one that adds a lot of value to our clients. But not everyone appreciates or wants that.

For that reason, we only work with business owners that meet this criteria:

  • Established businesses or business persons – Experienced business people are a better match. They’ve learned to lean on others and delegate those things that are not their expertise. They are typically more eager to listen, learn, and only then make informed decisions. This means that – as a general rule – I don’t work with startups or new ventures, unless they’re owned by experienced business persons and meet the rest of the criteria. Has your business plateaued? Are you trying to “get past the hump” or “get caught up” with what you know you’re missing? Have you had it with other providers? If so, let’s talk.
  • Our clients are collaborators – On average, we’ll need an unavoidable 10 to 40 hours of your time in order to complete your project. More if we engage on a retainer basis. This means you’ll need to have the disposition, time, team, and/or resources to contribute to your project. We work with clients, not for them. If you don’t feel this is you, that is fine, but we shouldn’t work together. Do you like collaborating with someone on exciting projects, someone who challenges your ideas, and produces better results because of it? If so, let’s talk.
  • Our clients are willing to budget for what we do – All business needs a reasonable investment. That’s just the way it is. And the work we do together could very well make a huge positive impact in your business. We don’t work for equity, and we don’t cut corners. Now, we’re not saying you’ll need to borrow money to work with us; we pride ourselves on providing the most cost-effective solutions we can. But we’re going to need you to treat this as an investment, just like we’ll treat your business as our own.
  • Our clients are respectful people – Respect and disrespect come in many ways. As a general rule, if we have to explain what respectful and disrespectful behaviors are, we are not going to be a good match. Just in case, here are some ways we show mutual respect:
    • We respect each other’s time, work hours, and life/work boundaries.
    • We respect each other’s work, experience, skills, and knowledge.
    • We respect each other’s personal and business reputation.
    • We respect the process. Shortcuts won’t cut it.
    Which takes us to…
  • Our clients follow our process – After many years of experience, one of the most significant benefits AllyOne’s clients get is having a process that consistently produces great results. If you don’t want to be led by an experienced professional through this process, we may not be a good match. We are a good match if:
    • you accept this is our area of expertise, and that we’re responsible for leading us in a good direction.
    • you accept that our methods come from an informed place that benefits from experience.
    • you accept to follow the process, and take responsibility for doing your part to keep it moving along.
    • we agree that doing things in an orderly way is a better way of doing things.

Glad you read this far.

How do you work?

An engagement with AllyOne is an hourly, ongoing, design, planning, implementation, and development consultancy. As part of this engagement, we will identify how to satisfy the scope of work and, with your approval of specifics, we’ll work on the design and implementation of the solution(s).

This flexible approach:

  • allows for an agile design and development process that better conforms to the actual needs of most businesses, as well as modern website development and maintenance.
  • spreads out the impact of your investment on your company’s cash flow.
  • allows us to explore new ideas and implement them as budget allows and changing business or market conditions require.

What this means is you only pay for work done, and if anything changes, and you need more work done, we’re happy to oblige.

Also inspired by Agile methodology, we work on one Phase of your engagement at a time, and one Step within the Phase at a time. This process has demonstrated to provide the best results.

We’ll work on your engagement in several “Sprints”, or sustained efforts, on as much as we can, on a predetermined time-frame. At any one Phase and Sprint we’ll need to have all the materials – copy, content, approvals, etc.– needed in order to complete your tasks for that Sprint. Any time we’re missing materials, we’re forced to “push aside” your engagement, and “bump up” another engagement that is ready to move forward in our production queue.

The best way to avoid delays is to reply promptly and proactively provide all materials and approvals requested, and to collaborate in completing each Phase.

The nature of our business, and the engagements we work on, require that we shuffle between as many as eight or ten engagements at a time.

Our production schedule is also usually one to two weeks deep.

How do you manage payments?

No deposit is required to begin work, only a signed agreement. Work is billed monthly from the time we start working on your project.

  • Pre-packaged Deals – Pre-packaged deals are paid per the price and terms of the specific offer, and payable at the time of purchase.
  • Retainers – Retainers are priced and billed in ten (10) hour increments at the agreed rate and time.
  • Ongoing services (hosting, other) – Subscription services are pre-paid at the time of purchase, and only by credit card.

Other forms of payment arrangement are possible on a on a case by case basis.

Payment Methods – All major credits cards are accepted, as well as bank transfer (easiest and cheapest), and business checks. (Sorry no cash or personal checks).

What is your process like?

Work begins with a strategic discovery step where we get to the specifics of your scope of work, and make sure we’re satisfying your business needs. We’ll go over surveys, questionnaires, phone calls, workshops, and research, with the goal of leaving no stone unturned.

You project will have a Timeline. This timeline is an estimate of the time required to complete it. Timelines vary according to the nature of our engagement.

Each Timeline is divided in Phases. We work on one Phase of your project at a time, and one Step within the Phase at a time. This process has demonstrated to provide the best results.

We’ll work on your project in several single “Sprints”, on as much as we can, on a pre-determined time-frame. At any one Phase and Steps we must have all the materials – copy, content, approvals, etc.– needed in order to complete your project tasks for that day. Any time we’re missing materials, we’re forced to “push back” your project, and “bump up” another project that is ready to move forward in our production queue.

The best ways to avoid delays is to reply promptly and proactively provide all materials and approvals requested, and to collaborate in completing each Step and Phase.

What is communication with you like?

What to Expect

In order to serve you better, we make it a point to make ourselves available, and prompt in email replies.

Boundaries

We also make it a point to draw some boundaries around evenings, weekends, vacation, and holidays. The number one reason is quality of life. Most of our work is heavy on the thinking, so we need to disconnect from the “working mindset” in order to rest and perform better.

The second reason is that, by design, our work is not of an urgent nature. Sure, there are exceptions (“The website is down!”, “That was not the correct image”, etc.). In those instances we’re happy to reply to a voice mail to fix a truly urgent situation. The truth is we’ll probably know about it before you do. Other than that, most of my work can wait for the work week.

Deadlines

Client procrastination or self-imposed deadlines are not urgency factors. If a client waited too long, or did not prioritize their end of the deal, providing materials or decisions in a timely manner, this does not suggest we need to jump through hoops to meet a deadline.

Sure, we’re in a service industry, will agree to reasonable deadlines, and will do whatever we can to meet them.

No Committees

We have found it is much more efficient to work with a single, primary contact (hopefully a decision maker) from your organization. It is up to this single contact to provide project updates and details to the rest of your team if this is required.

Communication

The best way to get a hold of us, send a request, and guarantee you get our attention is by email. Email allows us to prioritize, and keep track of important communications. Email provides us both with a conversation record that is all too important as we engage in working together.

You will also find that sending a single message over one single form of communication is enough to get our attention. There is no need to use second inboxes, text, or calls to confirm receipt. We reserve the right to reply in a manner consistent with the priorities we’ve set for our business and our ability to serve all our clients.

As a general rule we do not “do” text or chat for business. We will redirect all business-related text or chat messages to email, and reply according to schedule and priorities.

Please do not “CC” on every email you send everyone regarding our project unless absolutely necessary. We will have scheduled update phone calls with you to let you know how we’re doing. We book all phone calls and meetings in advance so we can stay focused on the work we have set out to achieve.

How do we begin?

The first thing we want to do is have a short conversation to make sure we’re a good match. Please fill out the contact form and we’ll set up a time to chat. We then work together to fine-tune the scope of work.

Clear communication of needs and desires is critical at this point. Once we have this information, we’ll produce a proposal outlining the work and an estimate of the investment needed.

At this point, to get started, we’ll simply need the signed agreement. AllyOne can send an e-sign version for your convenience.

What is included in your website services?

The typical website project scope includes Website Design and Website Development. Hosting, and care of your website is a separate service.

Website Design

The Website Design aspect of a project includes a basic website strategy. Website Design includes creating the crucial information architecture that makes a website useful to visitors, and optimized for conversions.

Design also includes the typography, color scheme, and graphic visuals that make up the user interface. Our service typically does not include logo design, or graphic design of branded elements exclusive to your business. This service can be added if requested.

Design does not include selecting stock photography or imagery tied to your branding, unless specifically scoped. You will, however, have access to AllyOne’s vast stock photography collection and select the images you want to use.

Website Development

Whether on WordPress or a SaaS like BigCommerce or Shopify, Development includes creating a functioning WordPress website. This includes, among other things:

  • Steps to producing a secure secure
  • Steps to producing a search engine optimized website
  • Steps to create a fully mobile responsive website
  • Steps to customizing the appearance of your website to match design intent
  • Steps designed to optimize for conversions
  • All other features and integrations per our agreement

Ongoing Support

For WordPress Websites, AllyOne offers our Truly Managed™ Hosting.

For eCommerce, hosting is handled by your choice of SaaS, be it BigCommerce, or Shopify. For ongoing support of these stores, we offer our Truly Managed™ eCommerce service.

If your website uses WooCommerce, we’ll use the Premium version of our Truly Managed™ Hosting Service

What is not included in your website services?

Unless otherwise agreed upon, the Website Design and Development service does not include:

  • Business Strategy
  • Marketing Strategy
  • Marketing Content (copywriting)
  • Branding and Identity
  • Ongoing SEO

Your Website Design and Development project is meant to design and build a website on content you, your team, or agent, provides to AllyOne.

AllyOne is happy to refer you to our carefully curated selection of specialists for any of these other services.

 

What will I have to do?

When we collaborate, AllyOne will do the bulk of the work.

As stated above, some of your time will be needed from you in order to complete your project. The use of the word unavoidable is very deliberate here.

You see, we’re not in your line of business. We make it our work to learn as much as we can about it, and provide the best feedback and creativity as is humanly possible.

Ultimately, you and only you have the criteria to make decisions, and knows what to say, about your business, how to say it, and what kind of visuals represent it.

Do you use templates, or will I have my own “look”?

Yes and yes.

AllyOne develops using a frameworks that provide the basic code structure (the template) that allows your website to remain updated and compatible with future changes to the web.

Using templates also helps with code validation. That is, by using boilerplate that meets HTML and CSS3 standards, you get a better final product.

We then modify (“style” in the parlance of the web) a theme for your website, which allows the modifications needed to achieve your own, branded look.

Do you design the website, or do I need to provide PSDs?

The typical AllyOne engagement includes the design of your website. If you already have a design, or would rather have your own designer create the design for your website, we’re happy to collaborate and then develop a website to match your design.

If you would like AllyOne to develop a website from your Photoshop PSDs (or other form of illustration), please provide it before we produce a proposal.

What about content? Do you produce the content for my website?

Typically, AllyOne works with content provided. This means the copy, graphics, photos, media, product information, and any other forms of content. We find this kind of branding and copyright work is best left to specialists in that area.

AllyOne works closely with several such marketing communication specialists, and will be happy to put you in contact with them.

What is information architecture, and why do you make such a big deal of it?

Information Architecture is what helps us organize the website in a way that makes sense to visitors. This improves usability, which in turns increases conversion of visitors to readers, leads, subscriptions, buyers, etc.

This process also helps us make sure we don’t miss anything in your website, and keeps us from duplicating content or efforts.

What happens if I want to add some features to the website while you build it?

The AllyOne process is inherently flexible and responsive to your needs, only limited by our current workflow, timeframes and budgets.

If you ask to add new features to your website while we are building it, we will most likely ask, why? If we all agree that your new request will help you better achieve your business and marketing objectives, we will be more than happy to oblige, within the constraints of the budget and timeframe.

If the new feature is something you would like to add to your website but is not directly tied to the original objectives, we may suggest to schedule it for future work on the website once it has been launched.

How long will it take to build my website from start to finish?

It only takes us a few weeks total time to actually build a typical website. But actually building the website is about ¼ to ⅓ of the total amount of work.

The length of time it takes to complete your website is mostly dependent on you.

We need you/your team to be engaged and responsive to the process and AllyOne’s requests in order for the project to stay on track.

Business continues, and so does work with other projects and ongoing clients. If we miss a window for opportunity to continue work on your project, we cannot guarantee we’ll jump on it when you come back with that for which you are responsible.

If we can count on your responsiveness to the process, you should expect a realistic time-frame of 2 to 4 months.

(Here is a phenomenal article on the subject from industry leader Bill Erickson)

How long is the typical timeline to build a website?

This typical timeline is the result of many years of learning from experience:

Website Design & Development Tmeline - 2019

 

We work on one Phase of your project at a time, and one Step within the Phase at a time. This process has demonstrated to provide the best results.

We’ll work on your project in several single “Sprints”, on as much as we can, on a pre-determined day. At any one Phase and Steps we’ll need to have all the materials – copy, content, approvals, etc.– needed in order to complete your project tasks for that day. Any time we’re missing materials, we’re forced to “push aside” your project, and “bump up” another project that is ready to move forward in our production queue.

The best ways to avoid delays is to reply promptly and proactively provide all materials and approvals requested, and to collaborate in completing each Phase.

Does your service include hosting?

That depends on whether we’re working on a WordPress website for your, or building on an eCommerce SaaS.

For WordPress Websites

The key difference from other providers is AllyOne only designs and builds websites that we will host and maintain, and we only offer maintenance and hosting for websites built by us.

The reason for that is most problems with websites are the result of a lack of maintenance, or improper use by unqualified third parties.

AllyOne keeps this from happening with your website as part of the Truly Managed™ Hosting service.

For eCommerce Websites

AllyOne provides concierge support for SaaS-hosted online stores with our Truly Managed™ eCommerce service.

Does your service include a domain?

No.

AllyOne strongly believes a domain name is an asset of your company and, as such, is best owned by you. We’ll gladly assist in the purchase, management, and configuration as needed, but insist that you own this important asset.

Can I have you do my website but not the hosting and maintenance?

Depends.

For WordPress websites, the key difference from other providers is AllyOne only designs and builds websites that we will host and maintain, and we only offer maintenance for websites built by us.

The reason for that is most problems with websites are the result of a lack of maintenance, or improper use by unqualified third parties.

AllyOne keeps this from happening with your website as part of the Truly Managed™ Hosting service.

For SaaS eCommerce sites, hosting is provided by the vendor.

 

What kind of special features and integrations can you do?

Most commercially available integrations can be made available in your website:

  • eCommerce
  • Appointment Scheduling
  • Affiliate Program
  • Calendar of Events
  • Contact Forms
  • Custom Post Types
  • Directory Listings
  • eMail Newsletter Signup Form
  • Maps, mapping
  • Membership Directory
  • Advanced Photo Galleries
  • Real Estate MLS Listings
  • Store Locator
  • Other Functionalities

Contact us for a complimentary consultation.

How much do websites cost?

How long is a string? 😉

How much a website cost depends on many things. These are just a few factors:

  • Design – Is this a re-design, or are we starting from scratch?
  • Content – Do you have the content ready, or need to pay someone to create it for you?
  • Time frame – Is there a hard deadline with s short timeframe?
  • Value – What is this website, done right, worth to your business if it accomplishes your goals?

Please contact AllyOne to discuss.

Will I be able to make changes to my website?

Yes. Your website will be built on a Content Management System.

For WordPress sites, the AllyOne Page Builder is a powerful and flexible drag and drop website editor for your website you can sue to modify as you wish. You will love taking control pages layouts using this tool.

For BigCommerce and Shopify stores, we recommend suing the Shogun page editor.

Can I upload video or podcasts to my site?

There are many technical reasons why you wouldn’t want to literally “upload” a video or podcast to your website. There are also marketing reasons for that.

What you can do is embed this media content (videos, podcasts, ebooks, etc.) in your website. The media needs to have been uploaded to YouTube, Vimeo, or Wistia (for video), SoundCloud (for podcasts), Slideshare (for presentations), or the like.

The main technical reason is these services specialize in providing the kind of hosting media files like these need to be served over the web.

Posting this media elsewhere also offers the opportunity it will be seen by someone else, or it can be actively used for promotion of your business.

Will my website bring me more business?

A very common misconception is that websites bring new customers and clients. A properly designed website will convert a visitor into a lead, but without marketing of any kind, the website will not be found just because it exists, much like a brochure doesn’t sell if stored in a drawer in a desk.

A properly built and formatted website like AllyOne builds, however, can increase visibility to some extent. Once we connect it to Analytics and Search Consoles, we’ll upload a sitemap and force a crawl of your website. This basically informs the search engines that your website has changed, that it should take a look at it, and to please update the index accordingly. But this does not mean it’ll “bring you more business”.

A good website is part of a marketing mix, of which there are many pieces. Marketing of any kind will reach out to your target market and then drive them to your website. It is then the job of your website to convert them into a lead, sign-up, or a client. Proper and effective marketing costs hundreds to thousands of dollars a month, typically on a at least six month minimum campaigns, and is a separate service.

You will either need to perform your own marketing, or pay a provider to do this for you. We have colleagues in our network that we can refer you to.

Will my website show up on the first page of Google?

(See “Do you do SEO on my website?” below)

Will my website be found when people search for my keywords?

(See “Do you do SEO on my website?” below)

Do you do SEO on my website?

A properly built and formatted website like AllyOne builds can increase visibility to some extent. Once we connect it to Analytics and Search Consoles, we’ll upload a sitemap, and force a crawl of your website. This basically informs the search engines that your website has changed, that it should take a look at it, and please update the index accordingly.

SEO, however, is made up of three main parts:

  • The technical aspect (which AllyOne thoroughly does on your website),
  • On-page SEO, which AllyOne can do if it’s part of the scope, and
  • the ongoing marketing aspect, which may include content marketing and link-building. AllyOne does not provide this last part.

Search Engine Optimization is one of the most misunderstood areas of online marketing. We encourage you to read this (everything you need to know is right here): Beginner’s Guide to SEO Feel free to give this to your colleagues too – it’s an awesome resource. Hope it helps.

What happens after the website is launched?

Once your website is launched, AllyOne will provide 30 days of support to make sure any bugs have been ironed out and that you are confident about your new website. This period does not count against your maintenance plan.

After this time period, as part of AllyOne’s Truly Managed™ Hosting, or AllyOne’s Truly Managed eCommerce, we will maintain and support your website to make sure it is online and open for business 24/7/365.

Can you use my favorite theme?

Yes and noe.

AllyOne has worked hard to put together a carefully curated selection of theme and plugins to provide the best value, experience for users, and ease of maintenance and profitability.

Unfortunately, using just any theme from the hundreds of thousands available can lead to complex maintenance, even compatibility issues. For that reason, we insist on using our approved tools.

The good news: AllyOne has the ability to reproduce just about any look and functionality your favorite theme has. We’re also happy to use your favorite theme as the design guide for your website.

Do I own the WordPress website you build?

The short answer is yes.

The long answer is way more nuanced than most people are willing to read. Read on, and you get cookies for reading it (seriously, ask me about the cookies).

Domain

If you own your domain, you own your domain. If you don’t, you should. It’s a business asset. Get on it.

Hosting

You don’t own hosting. AllyOne doesn’t own the hosting. Hosting is a service we all pay for. Trust us, you don’t want to own your hosting, or a hosting company.

For WordPress websites AllyOne re-sells the best managed WordPress hosting service there is: WP Engine hosting. If you ever want to take your website with you, you’ll just need to get your own Wp Engine account.

WordPress

You don’t own WordPress. We don’t own WordPress. WordPress is open source software released to the public under the GNU General Public License by Automattic. We all use it for free under that license.

Framework

You don’t own the AllyOne framework, comprised of several software licenses paid for by AllyOne. We don’t own this software. Each one of the providers owns it..

You can take your custom child theme with you, but you’ll need your own license of the framework and updates.

What you do own

What you do own is the combination of the strategy we’ll come up with together, your business identity and content, the third-party licenses you may acquire as part of our work, and the composition of all this things that is “your” website. This is true for all CMS (Content Management System) website platforms.

If you ever want to take this website with you, we’ll be happy to assist, but you’ll need whichever licenses you don’t have for the software running your website, your own host service, and a developer to migrate it all to that new host.

How do you build eCommerce websites?

For WordPress websites that require a high degree of customization AllyOne can build a custom eCommerce website using WooCommerce. This powerful combination of software also allows customizing for things like affiliate programs, membership sites, etc.

For a simpler, yet powerful approach, AllyOne recommends Shopify and BigCommerce.

Bigcommerce eCommerce website Affiliate LinkFor a true enterprise-level eCommerce solution, it’s hard to beat BigCommerce, a global powerhouse in the hosted eCommerce SaaS area. BigCommerce is also a great solution for businesses looking for custom API integrations, or separate pricing for wholesaling purposes.

Shopify eCommerce logo Website Affiliate LinkShopify is a robust, all-in-one eCommerce platform that allows anyone to easily sell online and at a retail location with the Shopify POS. It can also simplify your payment solution by accept credit cards through their merchant services.

Ask AllyOne about help implementing the best eCommerce for your business

What can I sell?

You can sell anything you want:

  • Shippable goods (with live shipping pricing)
  • Downloadable goods (music, ebooks, photos)
  • Online ordering for deliveries (food, other)
  • Services
  • Accept donations
  • Create your own crowdfunding
  • Subscriptions and memberships
  • etc.

You can have these set up with Payment plans, Buy now links, and accept all credit cards. The best way to go about this is to find out what you want to do with your business and talk with AllyOne about designing the best eCommerce solution for you.

How does payment processing work? Do I need a merchant account?

There are many options for payment processing. How it works depends on how much you can spend on setup, or how much it’s worth it to you.

Paypal – Many small businesses and non-profits go with Paypal because of its simplicity and ubiquity. Many buyers trust Paypal, but Paypal may present an obstacle during checkout, requiring your buyers to log-in, a known conversion killer. You do not need a merchant account with PayPal.

Square – Square offers a robust integration of their POS and payment system, particularly with BigCommerce. You do not need a merchant account with Square.

Stripe – Stripe is a simple gateway tool that allows us to process all major credit cards in your website, provided you have a shopping cart that is connected to it and triggers the transaction (WooCommerce, Moonclerk, many others). Just about everything on the web works with Stripe. You do not need a merchant account with Stripe.

Your Merchant Account – Many many business owners already have a merchant account and prefer to use it with the e-commerce store. AllyOne enables this by building an online store and connecting it to your merchant account.

Shopify – Shopify provides their own payment processing service. It also allows you to use your own (Stripe, merchant account, etc.). Please note: if you use your own, Shopify will charge an additional 1% fee.

BigCommerce – BigCommerce provides comprehensive merchant integrations. From Paypal and Stripe, to Authorize.net, Apple Pay and Amazon Payments. Pretty much every payment processing under the sun.

The best way to go about this is to find out what you want to do with your business and talk with AllyOne about designing the best eCommerce solution for you.

Do I Need and SSL Certificate? Can you help with that?

Through our partners, AllyOne helps you get set up with a basic SSL certificate and protection at no additional cost.

AllyOne sets your eCommerce website in the most secure possible way.

Do I own the online store you build?

The short answer is yes.

The long answer is way more nuanced than most people are willing to read. Read on, and you get cookies for reading it (seriously, ask me about the cookies).

Domain

If you own your domain, you own your domain. If you don’t, you should. It’s a business asset. Get on it. Don’t take “free domains”, they never are.

Hosting

BigCommerce and Shopify are hosted software as a service (SaaS) companies. That means hosting is part of the solution they offer.

Theme

Your website is derived from a theme that is either free to use, or for which you paid a use license. Your customized theme is yours, but not very useful outside of whichever platform your use.

What you do own

What you do own is the combination of the strategy we’ll come up with together, your business identity and content, the third-party licenses you may acquire as part of our work, and the composition of all this things that is “your” website. This is true for all CMS (Content Management System) website platforms.

If you ever leave our eCommerce services, we’re happy to assist, but you’ll need whichever licenses you don’t have for any additional software you may be using.

What kind of hosting service is Truly Managed™ Hosting?

AllyOne’s Truly Managed™ Hosting takes managed hosting up to concierge-level service by combining managed WordPress hosting and Content Management and Website support.

The service includes:

  • Enterprise-level firewall and security
  • Daily Backups
  • Scalability (for traffic peaks)
  • Malware scans
  • Very fast page load speed and response times
  • Unlimited updates to WordPress, Theme, and Plugins.
  • The AllyOne Builder (a Visual Page Editor)
  • Uptime monitoring
  • Up to 1 hour a month of updates to website content.

AllyOne manages your website so you can manage your business.

Does your service include maintenance?

Yes.

Truly Managed™ Hosting includes unlimited updates to the software that makes up your website:

  • WordPress
  • Theme framework
  • Plugins

Truly Managed™ Hosting also includes one hour per month of updates to website content. That can be any of:

  • Posting a blog entry
  • Updating an image gallery
  • Updating product listings
  • Updating staff or location information
  • any content change or addition

AllyOne manages your website so you can manage your business.

Why should I use managed hosting service?

Security

Like any other software, website software needs updates. Most updates “patch” security “holes” found by countless volunteers and professionals. Other updates ensure compatibility with other software updates, and upgrades in features.

When we fail to update website software, we can become vulnerable to security threats, like malware attacks or hacks, or simply the risk a website may stop working.

If you’re on a conventional shared hosting environment your website may be vulnerable to malicious hacks or attempts to inject malware, and you are responsible for any damage.

AllyOne’s Truly Managed™ WordPress Hosting works proactively to protect from these vulnerabilities and avoid this kind of expensive issue.

Scalability

You want your site to be successful. But a high-traffic event —think a link up on Reddit, a tweet from a celebrity that kicks off something that goes viral for several hours, or a PR hit on a popular media site—could shoot your website traffic to the moon, which could be a disaster.

If your site can’t withstand a massive traffic spike, or if it crashes at the first sign of a surge, that means reduced engagement, reputation damage and, ultimately, lost revenue.

With AllyOne’s Truly Managed™ WordPress Hosting, your site can scale to ensure success.

Uptime and Speed

Website load times are crucial to the performance of a website, search engine optimization, and user satisfaction. If you are using cheap or slow shared hosting, you may be missing out on sales. AllyOne’s Truly Managed™ WordPress Hosting makes sure that the site is always performing well.

Content Updates

Websites need changes more often that we realize:

  • Staff changes
  • Change of address
  • Change of phone number
  • Seasonal promotions
  • Change in product or service information
  • etc.

The #1 reason websites are outdated is that it is incredibly difficult to find someone willing and able to do such a small project –typically on short notice–at an affordable rate.

AllyOne’s Truly Managed™ Hosting includes time to manages your website content, so you can manage your business.

Service

Nothing in life is 100 percent reliable. Technology is no different. Even Gmail goes down a few times a year, and Google is the best in the business. There are myriad things that can cause hiccups with your site: a down server, a DNS glitch, or a missed piece of code. With AllyOne’s Truly Managed™ Hosting, you get proactive service and support that fixes problems, typically before you realize there is one.

AllyOne’s Truly-Managed™ Hosting keeps your website secure, backed-up, your software updated, and your hosting fast, so that your website is always available to your customers

Where is my WordPress website hosted?

Your website needs to be hosted by a hosting company that specializes in WordPress hosting. There are many companies that do this. WP Engine, Siteground, Pagely, and Pantheon are just a few who specialize in this area.

AllyOne works closely with WP Engine, a company based out of the same city we’re based and live in, Austin, TX, and have a great relationship with them.

WP Engine

We use what is arguably the most robust hosting for WordPress in the market. With multiple Firewalls and proactive malware scan, WP Engine is secure. Your website is also backed-up daily.

Their hosting, optimized for WordPress and only WordPress, uses proprietary Evercache™ technology that, combined with our best practices makes for crazy fast website.

What happens if I mess up my WordPress website?

No biggie. Truly Managed™ Hosting includes daily backups of your site.

If something is broken, call us. AllyOne may be able to identify the culprit and fix the problem. If not, one click of a button restores your website to its former glory.

AllyOne manages your website so you can manage your business.

What happens if I mess up my WordPress website?

No biggie. Truly Managed™ Hosting includes daily backups of your site.

If something is broken, call us. AllyOne may be able to identify the culprit and fix the problem. If not, one click of a button restores your website to its former glory.

AllyOne manages your website so you can manage your business.

What happens if my WordPress site gets hacked?

AllyOne and WP Engine proactively do everything we can so that your WordPress site won’t get hacked.

If it ever, somehow, does gets hacked, we will fix it… quickly, and at no additional charge to you.

What if I want to leave Truly Managed™ Hosting?

If we do our job right, you’ll never need this, but if you just want to move for any reason, we’re here to help you make a smooth transition.

Your WordPress website consists of your content and your own domain, which will always belong to you, and can be moved whenever you please.

You can easily move your content and domain to some other WordPress environment, for example. Simply export your content out of your AllyOne site, change your domain name to point to your new WordPress host and install, import your content to your new site, and cancel your AllyOne account.

Moving the website as is, however, is a little trickier. You will very likely need a developer to make this move for you, as moving a CMS (Content management System) website requires a little disassembly and re-assembly.

The AllyOne platform provides licensed tools that may not be available in other solutions. This means you’ll also need to acquire licenses for these tool that are otherwise provided to you at no extra cost as a client.

If you want an exact copy of your website

If you want an exact copy of your site, you’ll need the following:

  • A WP Engine account – This is your managed WordPress host. If you find that it is too expensive for your budget, we also recommend SiteGround.
  • A Genesis Framework license ($59.95) – This is the parent theme to your website’s child themes. Your child themes will be in the install as you transfer it. So will the framework, for that matter, but you won’t have support from StudioPress if you need it. Support and updates is basically what you buy when you pay for a license.
    AND/OR
  • An AllyOne Builder license ($99/yr.) – This is the builder used on the site. Or you can switch to another builder, but you’ll lose layouts and formatting. Switching to other builders will break all work done. If you do, you’ll want to follow the AllyOne Builder uninstall process. Only content will stay. Simplest thing to do: buy the license and continue using it.
  • A Gravity Forms license ($59/yr.) – This is the software used for your contact forms –and all other, if any, forms– in your website. Or you can switch to other contact form plugin.
  • Other plugin licenses, as needed – If your website uses other plugins, like a slider, image gallery, store locator, or other advanced feature of any kind, it’s probably a premium (licensed) plugin. You’ll need a license of your own.

These are the normal costs of owning a professionally built website. Your Truly Managed™ Hosting service covers all these expenses and take care of your site, so you don’t have to.

What kind of hosting service is Truly Managed™ eCommerce?

AllyOne’s Truly Managed™ eCommerce adds concierge-level service to your SaaS online store by adding our personalized, high-priority support.

The modern eCommerce website is fundamental to the success of your organization.

Your website is be built using a Software as a Service (SaaS) Content Management System (CMS), BigCommerce or Shopify. This software is hosted and maintained by them.

Your website’s theme, however, does need periodical updates (much like the apps in your phone). Since your theme is customized for your business, simply clicking “update” won’t work. These updates require development expertise to be performed.

When it comes to content and product listings, business owners find they don’t have time or inclination to make the small changes all sites require, specially in eCommerce.

For these reasons AllyOne offers this optional support service for eCommerce which includes:

  • Proactive maintenance – We’ll keep your theme updated.
  • Small changes – You may change your mind about something, or don’t know how, or don’t have time to implement a new idea. We’ll do that for you.
  • Content Updates – Sometime you just need to update a page or two. We do that .
  • Help with new third-party implementations.
  • Up to 2 hours of 1st Priority support, consultation, or updates monthly.

 

What happens if I mess up my online store?

No biggie. Truly Managed™ eCommerce includes backups of your theme files.

If something is broken, call us. AllyOne may be able to identify the culprit and fix the problem.

For additional peace of mind, we may recommend a third-party SaaS that will perform daily backups of your content. This way, one click of a button restores your online store to its former glory.

AllyOne manages your website so you can manage your business.

What happens if my online store gets hacked?

Your SaaS store is proactively managed by the vendor. Combined with their enterprise-level technology and expertise, it’s very unlikely your eCommerce site will be hacked.

If it ever, somehow, does gets hacked, AllyOne will work with your provider to fix it… quickly, and at no additional charge to you.

What if I want to leave Truly Managed™ eCommerce?

If we do our job right, you’ll never need this, but if you just want to move for any reason, we’re here to help.

Your SaaS online store is under your name and ownership from the moment we go live. You are the client to BigCommerce or Shopify.

If you want to leave Truly Managed™ eCommerce, you can simply cancel AllyOne’s service, and continue using your other services.