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Frequently Asked Questions

General Questions

How does this work?

AllyOne is a DIY hosted website builder. That means you get the powerful AllyOne Builder, hosting, and support.

The AllyOne Builder allows you to easily create a professional website for your business. Because it's a hosted website builder, we include robust hosting for your website.

AllyOne’s main distinction from the competition is that it includes professional support. That means someone you can count on to help you make the best design decisions, and provide technical help to conquer any development issues.

What is included in your service?

AllyOne Includes

  • Powerful, secure hosting
  • Enterprise-level security and speed
  • Use of your own domain
  • Easy website building drag-and-drop software
  • Professional templates and modules
  • Landing page creation capability
  • Responsive and HTML5-compatible software
  • Mobile Responsive Website
  • Search Engine Optimization software
  • All built-in features included at no additional cost
  • Free software updates. Worry free!
  • Setup Assistance
  • Ongoing professional Support

 

Do I own my AllyOne website?

The short answer is yes.

The long answer is way more nuanced than most people are willing to read. Read on, and we’ll send you cookies for reading it (seriously, ask me about the cookies).

Domain

You should own your domain. If you don’t, try to fix that with your registrar or provider. It’s a business asset. Get on it.

Hosting

You don’t own hosting. AllyOne doesn't own the hosting either. Hosting is a service we all pay for. Trust us, you don’t want to own a hosting server or company. AllyOne uses the best Managed WordPress hosting service there is: WP Engine hosting. If you ever want to take your website with you, you’ll just need to get your own hosting account.

WordPress

At the core of all AllyOne websites is WordPress. You don’t own WordPress. AllyOne doesn’t own WordPress. WordPress is open source software released to the public under the GNU General Public License by Automattic. Automattic owns WordPress. We all use it for free under that license.

AllyOne Builder

You don’t own the AllyOne Builder, nor the supporting framework built by AllyOne. In fact, AllyOne licenses several technologies .

What you do own

What you do own is the combination of your business identity, your content, amy third-party licenses you may be using, and the composition of all this things that is “your” website.

If you ever want to take this website with you, we’ll be happy to assist, but you’ll need whichever licenses you don’t have for the software running your website, your own host service, and a developer to migrate it all to that new host, or some other sort of custom developed solution.

Does AllyOne offer website design services?

Yes, while Design and Development is not included in the standard plans, AllyOne offers affordable, custom design services.

We can design a website for you that reflects your brand and website goals. After the website design service is completed, you will have full access to the AllyOne platform so you can easily make updates yourself.

Do I need my own domain?

Yes.

AllyOne strongly believes a domain name is an asset of your company and, as such, is best owned and managed by you.

We’ll assist in the purchase and configuration as needed.

Do plans include hosting?

Yes, all AllyOne plans include top-of-the-line enterprise-level cloud-based hosting.

Does AllyOne offer email?

AllyOne recommends G Suite (formerly Google Apps). This also includes Google Calendar, Docs, Drive, and more.

For a nominal fee, or as part of your Pro Services package, we'll set up your G Suite account.

Design & Content

Can I change the look and feel of my site?

Absolutely, AllyOne offers many way to customize your website:

  • More than 40 beautiful HTML5 responsive page templates to choose from, most of which have multiple color variations.
  • More than 150 professional section templates that you can drag anywhere on your page to build a custom page in minutes.
  • Use any Google Font!

You can also configure your header styles and sizes, logo, background colors, menus, widget placements, and more.

If you need even more customization options, you can make that happen with the built-in CSS editor.

Is AllyOne a drag-and-drop website builder?

Yes, the AllyOne Builder is a robust drag-and-drop online website builder. Everything you need can be done using the builder. If you can't, ask your professional support team, and we’ll make it happen.

Can I migrate my existing website?

Migrating your content from your existing WordPress site may be as simple as an export/import process into AllyOne. Of course, you'll need to edit and customize pages with the AllyOne tools and templates.

If you run a larger, more customized site, you may need a little more help. Please contact support for a complimentary consultation.

Can I install plugins?

The AllyOne platform is a fully managed, hosted, and integrated platform, so adding outside plugins is not possible, or for the most part necessary.

If your favorite plugin functionality is missing, let us know and we’ll see if this is a feature that should be added to the platform in the future.

You may also want to look at the countless possible integrations possible with AllyOne and third-party services.

Features & Integrations

Which features are built-in?

Many features are built-in. This list is not comprehensive, but gives you a pretty good idea of all the things you can do right off the bat:

  • Edit any part of the layout
  • Edit with drag/drop/click ease
  • Add custom HTML or CSS
  • Multi column layouts
  • Icon collections
  • Google Fonts
  • Photo gallery
  • Smugmug photo stream
  • Posts/photo sliders
  • Lightbox effect
  • Easy contact forms
  • Mobile-responsive price tables
  • Counters
  • Modal pop-up
  • Video through YouTube and Vimeo
  • Easy Google Maps
  • FAQ accordion
  • Call-to-action widget and templates
  • Tabbed content
  • Testimonials widget
  • Click-to-email
  • Mailchimp subscription form
  • Animations
  • Interactive Animations
  • Analytics dashboard

Contact us for a complimentary consultation.

Which features require integration?

You can harness the power of WordPress with integrations.

Integration may mean several things.  You may be required to open a free account with a third party service (i.e. Google Analytics, MailChimp, Ecwid), or you may want to use their premium services.

This list is not comprehensive, but gives you a pretty good idea of all the things we can do together, integrating 3rd party code (usually as an “iframe” or “script”):

AllyOne is here to help with your integrations. Contact us for a complimentary consultation.

Billing, Pricing, Plans

How can I sign up?

You can sign up for a 14-day free trial. You will only pay if you decide AllyOne is the right solution for you. Take it for a spin!

How long are your subscription plans?

AllyOne offers monthly or yearly subscription plans. We make it simple to start — and stop — your service at any time.

Is there a discount for the yearly plan?

Yes, you get two months free when you pay for a year.

Can I switch plans?

Yes, you can upgrade your plan online any time. To downgrade your plan, you will need to contact our support team.

What happens if I want to leave AllyOne?

If we do our job right, you'll never need this, but if you just want to move for any reason, we’re here to help. AllyOne believes your content is yours.

Your website consists of your content and your own domain, which will always belong to you, and can be moved whenever you please, and the AllyOne Builder, which is a WordPress-based platform.

You can easily move your content and domain to some other WordPress environment. Simply export your content out of AllyOne, import into your new website, change your domain name to point to your new WordPress install. This will not, however, look like the website you have with AllyOne.

Copying the website looks and functionality is a little trickier. You will very likely need a developer to make this move for your, as moving a CMS (Content management System) website requires a little disassembly and re-assembly.

The AllyOne platform provides licensed tools that may not be available in other solutions. This means you’ll also need to acquire licenses for these tool that are otherwise provided to you at no extra cost as a client.

eCommerce

Coming Soon

AllyOne will soon add eCommerce with all the top eCommerce features you‘ve come to expect:

  • Customizable Product Pages
  • Product Categories
  • Downloadable Digital Products
  • Email Communications
  • Tax Setting
  • Coupon Codes
  • Multiple Payment Processing Options
  • Multiple Shipping Providers
  • Multiple Shipping Rates
  • Conversion Analytics
  • Inventory Control and Alerts
  • SSL

What can I sell?

You are able to sell almost anything you want:

  • Shippable goods (with live shipping pricing)
  • Downloadable goods (music, ebooks, photos)
  • Online ordering for deliveries (food, other)
  • Services
  • Accept donations
  • etc.

Which payment options do you support?

With support for over 40 payment providers globally, including PayPal and Stripe, there’s a good chance we support your preferred option, and accept all credit cards.

You are also able to set up Buy Now links.

How does eCommerce work?

We've partnered with Ecwid to add a robust eCommerce store in the easiest possible way: Using their easy online dashboard, you set up your store products, categories, shipping, taxes, and payment methods. We then connect your Ecwid store to your AllyOne website, and voilá, you have an online store!

Why Ecwid?

We could have gone and installed some of the most famous WordPress plug-ins, try to anticipate and provide for many possible scenarios, enable for a global reach, taxes, shipping, and customer accounts, and such. Instead, we chose to go with an already globally trusted company that specialized in making eCommerce easy, secure, and scalable.

It doesn't hurt their entry-level account is free and has everything you need to get started in eCommerce.

Get a FREE account here*

Hosting, Technical, SSL

What is Truly Managed™ Hosting?

Truly Managed™ Hosting is the hosting concept created by Ally Digital that takes managed WordPress hosting up to concierge-level service by adding managed WordPress hosting, content management, and website support.

It includes:

  • Enterprise-level firewall and security
  • Backups
  • Scalability (for traffic peaks)
  • Malware scans
  • Very fast page load speed and response times
  • Unlimited updates to WordPress, Theme, and Plugins.
  • AllyOne Builder drag-and-drop editor
  • Up to 1 hour a month of updates to website content.

AllyOne manages your website so you can manage your business.

Does your service include maintenance?

Yes.

The entire point of our Truly Managed™ hosting is that it includes unlimited updates to the software that makes up your website:

  • WordPress
  • AlyOne Builder framework
  • Plugins

Truly Managed™ Hosting also includes one hour per month of updates to website content. That can be any of:

  • Posting a blog entry
  • Updating an image gallery
  • Updating product listings
  • Updating staff or location information
  • any content change or addition

AllyOne manages your website so you can manage your business.

Where is the website hosted?

Your website needs to be hosted by a hosting company that specializes in WordPress hosting. There are many companies that do this. WP Engine, Siteground, Pagely, and Pantheon are just a few who specialize in this area.

AllyOne works closely with WP Engine, a company based out of the same city we’re based and live in, Austin, TX, and have a great relationship with them.

WP Engine

We use what is arguably the most robust hosting for WordPress in the market. With multiple firewalls and proactive malware scan, WP Engine is secure. Your website is also backed-up daily.

Their hosting, optimized for WordPress and only WordPress, uses proprietary Evercache™ technology that, combined with our best practices makes for crazy fast website.

They also use a global content delivery network (CDN) which further improves uptime and deliverability of your website.

Does SSL come included?

Yes, you can request an SSL certificate once your website is ready. Just contact support and we will take care of the rest.